Rightway Care Ltd

GoodRated 25/08/2022Home care · Hayes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Sept 2022
Staff working with other agencies and supporting people to access healthcare
Note14 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Sept 2022
Staff support: induction, training, skills and experience
Note14 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Sept 2022
Good partnership working with healthcare professionals and use of SCIE/NICE/Skills for Care resources
Note14 Sept 2022
Strong governance with audits, spot checks and regular feedback from people and staff
Note14 Sept 2022
Positive, open culture with approachable registered manager and supported staff
Note14 Sept 2022
Staff well trained and supervised, supported to complete the Care Certificate
Note14 Sept 2022
Comprehensive, person-centred care plans developed from pre-admission assessments

Note14 Sept 2022
Improving care quality in response to complaints or concerns
Note14 Sept 2022
Supporting people to develop and maintain relationships and follow interests
Note14 Sept 2022
Meeting people's communication needs
Note14 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note14 Sept 2022
End of life care and support

Note14 Sept 2022
Learning lessons when things go wrong
Note14 Sept 2022
Preventing and controlling infection
Note14 Sept 2022
Using medicines safely
Note14 Sept 2022
Staffing and recruitment
Note14 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note14 Sept 2022
Assessing risk, safety monitoring and management

Note14 Sept 2022
Working in partnership with others
Note14 Sept 2022
Continuous learning and improving care
Note14 Sept 2022
Engaging and involving people, public and staff
Note14 Sept 2022
Managers and staff being clear about roles, quality performance, risks and regulatory requirements
Note14 Sept 2022
Duty of candour
Note14 Sept 2022
Promoting a positive, person-centred culture