Operated by Priory Supported Living Limited

Priory Supported Living North Yorkshire

GoodRated 15/02/2023Home care · Harrogate

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note15 Feb 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence

Note15 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note15 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Feb 2023
Staff support: induction, training, skills and experience
Note15 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Feb 2023
Open and empowering culture where people felt confident to approach management with suggestions
Note15 Feb 2023
Range of audits and quality checks were in place with oversight at provider level
Note15 Feb 2023
Registered manager was visible, approachable, and engaged with both staff and people receiving care
Note15 Feb 2023
Communication needs were recorded and supported, including use of Makaton and British Sign Language
Note15 Feb 2023
Staff treated people with dignity and respect, supporting independence and person-centred care
Note15 Feb 2023

Note15 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests
Note15 Feb 2023
Improving care quality in response to complaints or concerns
Note15 Feb 2023
Meeting people's communication needs
Note15 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Feb 2023
Preventing and controlling infection
Note15 Feb 2023
Using medicines safely
Note15 Feb 2023
Staffing and recruitment
Note15 Feb 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note15 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note15 Feb 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership
Note15 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Feb 2023
How the provider understands and acts on the duty of candour
Note15 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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