Mary Personal Care Ltd

GoodRated 5 Dec 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 May 2023
Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence

Note12 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 May 2023
Supporting people to live healthier lives, access healthcare services and support
Note12 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 May 2023
Staff support: induction, training, skills and experience

Note12 May 2023
End-of-life care policy and staff training in place, with people's end-of-life wishes respected.
Note12 May 2023
The registered manager demonstrated a clear understanding of duty of candour responsibilities.
Note12 May 2023
Quality assurance systems including spot checks and telephone monitoring were in place.
Note12 May 2023
Relatives and staff spoke highly of the registered manager's compassion, transparency, and person-centred leadership.
Note12 May 2023
The registered manager achieved compliance with Section 33 of the Health and Social Care Act 2008, resolving the previous breach.
Note

Note12 May 2023
End of life care and support
Note12 May 2023
Improving care quality in response to complaints or concerns
Note12 May 2023
Meeting people's communication needs
Note12 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 May 2023
Learning lessons when things go wrong
Note12 May 2023
Preventing and controlling infection
Note12 May 2023
Using medicines safely
Note12 May 2023
Staffing and recruitment
Note12 May 2023
Assessing risk, safety monitoring and management
Note12 May 2023
Systems and processes to safeguard people from the risk of abuse

Note12 May 2023
Continuous learning and improving care; Working in partnership with others
Note12 May 2023
How the provider understands and acts on the duty of candour
Note12 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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