Eternity Care Services Ltd

GoodRated 14/10/2022Home care · Tarporley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Note22 Oct 2022
Service works within principles of the Mental Capacity Act and seeks people's consent
Note22 Oct 2022
Staff trained to support end of life care, liaising with relevant professionals
Note22 Oct 2022
Open, learning culture led by management; staff describe supportive and inclusive environment
Note22 Oct 2022
Effective partnership working with external professionals, with positive feedback from partner agencies
Note22 Oct 2022
Person-centred care plans with regular reviews capturing changing needs and preferences
Note22 Oct 2022
Medicines administered by trained staff with competency checks and clear policies including PRN guidance
Note22 Oct 2022
Safe recruitment procedures and sufficient permanent staff; electronic system monitors call times and alerts on overdue calls
Note22 Oct 2022
Staff received detailed induction and wide range of training, mostly face-to-face, with competency checks and ongoing spot checks

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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