Operated by Isle of Wight Quality Care Limited

Right at Home Isle of Wight

OutstandingRated 11 Sept 2022Home care · Bembridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Nov 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note9 Nov 2022
Staff support: induction, training, skills and experience
Note9 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Nov 2022
Hospital passports in place to ensure person-centred care continuity on hospital admission.
Note9 Nov 2022
Responsive to emergencies: a provider personally stepped in to cover care when an external live-in arrangement broke down at no notice.
Note9 Nov 2022
Providers demonstrated clear values embedded throughout recruitment, training and daily practice; staff wellbeing explicitly prioritised.
Note9 Nov 2022
Strong partnership working with health and social care professionals, local authority, charities and community organisations.
Note9 Nov 2022
Robust quality assurance including care plan audits, medicines audits, spot checks and quality assurance questionnaires underpinned continuous improvement.
Note

Note9 Nov 2022
End of life care and support
Note9 Nov 2022
Improving care quality in response to complaints or concerns
Note9 Nov 2022
Meeting people's communication needs
Note9 Nov 2022
Supporting people to develop and maintain relationships; support to follow interests and activities
Note9 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Nov 2022
Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements; continuous learning
Note9 Nov 2022
Engaging and involving people, the public and staff, fully considering their equality characteristics
Note9 Nov 2022
Working in partnership with others
Note9 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by JHN Healthcare Limited

Good4.7 km awayIsle of Wight

Registered manager: Mpofu, Nothando

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