Operated by Care Opportunities Ltd

Care Opportunities Supported Living

GoodRated 28/02/2020Home care · Basingstoke

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
End-of-life care planning
Note30 Oct 2021
Independence and empowerment
Note30 Oct 2021
People's involvement in decisions
Note30 Oct 2021
Dignity, respect and kindness

effective

Note30 Oct 2021
Health and nutritional needs
Note30 Oct 2021
Mental Capacity Act and consent
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff induction, training and development

Other

Note30 Oct 2021
Flexible staffing levels adjusted to meet individual needs including hospital accompaniment and community access
Note30 Oct 2021
Strong leadership with clear person-centred values embedded throughout the organisation
Note30 Oct 2021
Detailed end-of-life care planning conducted sensitively with involvement of clinical psychologist and behaviour specialist
Note30 Oct 2021
Transparent quality assurance system including monthly and quarterly audits, peer group meetings and satisfaction surveys in accessible formats
Note30 Oct 2021
Regular supervision, appraisals and staff champion roles fostering a strong learning culture
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Communication and information accessibility
Note30 Oct 2021
Activities and community access
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Incident recording and learning
Note30 Oct 2021
Staffing levels
Note30 Oct 2021
Safe recruitment
Note30 Oct 2021
Medication management
Note30 Oct 2021
Risk management and positive risk-taking
Note30 Oct 2021
Safeguarding and protection from abuse

well_led

Note30 Oct 2021
Involvement of people and families
Note30 Oct 2021
Staff engagement and development
Note30 Oct 2021
Quality assurance and governance
Note30 Oct 2021
Leadership and culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: RG21 7PU
Registered manager: Dawe, Rhiannon
Local authority: Hampshire
Region: South East
City: Basingstoke
Last CQC check: 28/Feb/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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