Operated by The Council of St Monica Trust

The Chocolate Quarter Home Care Service

GoodRated 8 Mar 2022Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note29 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Sept 2022
Staff support: induction, training, skills and experience
Note29 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Nov 2022
A 'key mover' system provided additional manual handling expertise and risk assessment capacity.
Note25 Nov 2022
Incidents and accidents were recorded electronically with oversight and learning shared with staff weekly.
Note25 Nov 2022
Staff received training on safeguarding and manual handling, including specialist equipment, and felt confident management would act on concerns.
Note25 Nov 2022
The provider employed an occupational therapist and physiotherapist available to assess and support people's mobility needs.
Note25 Nov 2022
People who needed support to mobilise had detailed moving and handling plans in place with guidance for staff to follow.
minor

Note29 Sept 2022
End of life care and support
Note29 Sept 2022
Improving care quality in response to complaints or concerns
Note29 Sept 2022
Meeting people's communication needs
Note29 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Nov 2022
Assessing risk, safety monitoring and management
Note25 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Sept 2022
Learning lessons when things go wrong
Note29 Sept 2022
Preventing and controlling infection
Note29 Sept 2022
Using medicines safely
Note29 Sept 2022
Staffing and recruitment

Note29 Sept 2022
Continuous learning and improving care, Working in partnership with others
Note29 Sept 2022
Engaging and involving people using the service, the public and staff
Note29 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note29 Sept 2022
How the provider understands and acts on the duty of candour
Note29 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering