The Chocolate Quarter Home Care Service

Bristol, BS31 · Established 22/0 · Operated by The Council of St Monica Trust

A CQC-regulated home-care provider serving Bristol, registered since 22/0. Rated Good at its most recent CQC inspection (Mar 2022).

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What the CQC found

The five questions inspectors ask, and how The scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“A 'key mover' system provided additional manual handling expertise and risk assessment capacity.”
CQC inspection report, Nov 2022

“Incidents and accidents were recorded electronically with oversight and learning shared with staff weekly.”
CQC inspection report, Nov 2022

“Staff received training on safeguarding and manual handling, including specialist equipment, and felt confident management would act on concerns.”
CQC inspection report, Nov 2022

Inspection history

The trajectory matters as much as the latest rating.

Nov 2022
Not rated
This targeted inspection of The Chocolate Quarter Home Care Service examined concerns about manual handling, safeguarding reporting, and responsiveness to changing needs, finding generally robust systems but one instance of delayed safeguarding referral to the…
Sept 2022
Good
The Chocolate Quarter Home Care Service was rated Good across all five key questions at this first inspection of the newly registered domiciliary care service supporting 21 people. People felt safe, received personalised care from kind and well-trained staff,…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What The does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BS31 2GJ in Bristol. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BS31

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