North London Adult Care Ltd

GoodRated 3 Mar 2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note3 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Mar 2023
Staff support: induction, training, skills and experience
Note3 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Mar 2023
Registered manager took immediate remedial action on all issues raised during inspection.
Note3 Mar 2023
People supported with culturally appropriate meals and religious needs respected.
Note3 Mar 2023
Effective multi-agency working with GPs, district nurses and physiotherapists.
Note3 Mar 2023
Positive culture with accessible management; customer service training completed following previous recommendation.
Note3 Mar 2023
Electronic call monitoring system enabled rapid response to late or missed visits.
Note3 Mar 2023
Mandatory training completed; induction included shadowing with experienced staff.

Note3 Mar 2023
Engaging and involving people, continuous learning and improving care
Note3 Mar 2023
How the provider understands and acts on the duty of candour
Note3 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info