Note10 Jun 2023
Management team maintained good links with local healthcare professionals including GP practices and district nurse teams.
Note10 Jun 2023
Staff had received infection prevention and control training and had access to appropriate PPE.
Note10 Jun 2023
The service was working within the principles of the Mental Capacity Act 2005.
Note10 Jun 2023
Staff had received training to recognise and respond to safeguarding concerns.
Note10 Jun 2023
The provider followed safe recruitment checks including DBS checks.
Note10 Jun 2023
Staff arrived when expected and stayed for the agreed length of time.
minorperson_centred_care10 Jun 2023
The provider had yet to formally introduce systems where they could gather and act on people's experiences of care and make improvements based on the responses.
moderatesafeguarding10 Jun 2023
The provider did not make information available to people, staff or relatives on how to report any concerns.
moderatesupervision_appraisal10 Jun 2023
There was a lack of formal one-to-one with staff members or staff meetings. Staff believed they received information on an "ad-hoc" basis with no formal process.
moderateleadership10 Jun 2023
The provider did not have a manager registered with the CQC at the time of the inspection.
criticalgovernance10 Jun 2023
The provider did not have effective quality monitoring systems. There was a lack of checks to ensure people received good care.
moderateincident_learning10 Jun 2023
The provider did not effectively review all incidents, accidents or near misses to see what could be done differently to minimise the risk of reoccurrence.
moderatestaff_competency10 Jun 2023
Although staff had received training in the safe use of medicines, they did not receive any spot checks or assessments of competency to ensure they followed safe processes.
criticalcare_planning10 Jun 2023
Staff members were not given current or accurate information on how to safely support people in their own homes as risk assessments had not been completed.
criticalmedication_management10 Jun 2023
The provider did not have guidelines in place for staff to safely support people with 'when required' medicines including the maximum dosage within a 24-hour period to keep people safe.
criticalmedication_management10 Jun 2023
The provider did not complete risk assessments associated with people's medicines. The provider did not have assessment in place for the safe storage of medicines including any medicines which were te…