Operated by Vital Healthcare Services Limited

Vital HealthCare - Buckinghamshire

GoodRated 25/03/2023Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note25 Mar 2023
Effective partnership working with local authorities and healthcare professionals
Note25 Mar 2023
STOMP principles embedded in medicines policy
Note25 Mar 2023
Open and transparent management culture with good family/relative involvement
Note25 Mar 2023
Robust incident monitoring with lessons shared across the staff team
Note25 Mar 2023
People supported to pursue hobbies, interests and cultural/religious beliefs
Note25 Mar 2023
Regular supervision every 4–6 weeks plus weekly peer meetings and debriefs
Note25 Mar 2023
Effective communication support including Makaton, PECS and individual communication passports
Note25 Mar 2023
Strong culture of inclusion, diversity and equality embedded in practice
Note25 Mar 2023
Staff skilled in recognising emotional distress and supporting people with learning disabilities and autism
Note25 Mar 2023
Personalised risk assessments and support plans enabled independence while keeping people safe