Operated by Homesdale Supported Living Ltd

Homesdale Supported Living

GoodRated 8 Sept 2023Home care · Bromley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note9 Aug 2023
Cultural, spiritual and equality needs were identified and respected, with staff trained in equality and diversity.
Note9 Aug 2023
Complaints procedure available in accessible formats; complaints resolved to relatives' satisfaction.
Note9 Aug 2023
People engaged in a wide range of individually tailored activities reflecting personal interests and goals.
Note9 Aug 2023
Strong registered manager described by staff as 'a fantastic manager' who was frequently on-site and open to learning.
Note9 Aug 2023
People were supported to maintain a healthy diet, with one relative noting a family member had made 'a positive life changing impact' on their health.
Note9 Aug 2023
Person-centred care plans were regularly reviewed in partnership with people, families and health professionals.
Note9 Aug 2023
Staff received comprehensive training including learning disabilities, positive behaviour support, MCA, and the Care Certificate.
Note9 Aug 2023
Positive risk-taking was promoted, supporting people to develop independence including independent travel and community participation.
Note9 Aug 2023
People felt safe and expressed high satisfaction with staff, with one person stating 'I am safe and very happy here. The staff are all really great people.'
minorgovernance9 Aug 2023
there were limited records to evidence how the provider maintained their oversight of how the service was running...records lacked detail of this monitoring.