Operated by Pine Health Care Services Limited

Stevenage

GoodRated 7 Jul 2023Home care · Stevenage

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jul 2023
Staff support: induction, training, skills and experience
Note7 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Jul 2023
Open and inclusive culture with staff encouraged to speak up and contribute to decision-making.
Note7 Jul 2023
Staff supported people to access health and social care professionals including OT and SALT.
Note7 Jul 2023
No missed care calls reported; visits provided within agreed timeframes in most cases.
Note7 Jul 2023
Quality assurance systems including audits of care plans and medicines with action plans to address findings.
Note7 Jul 2023
Positive feedback from people, relatives and staff about the registered manager's approachability and leadership.
Note7 Jul 2023

Note7 Jul 2023
End of life care and support
Note7 Jul 2023
Improving care quality in response to complaints or concerns
Note7 Jul 2023
Meeting people's communication needs
Note7 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jul 2023
Working in partnership with others
Note7 Jul 2023
Continuous learning and improving care
Note7 Jul 2023
Engaging and involving people using the service, the public and staff
Note7 Jul 2023
How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
Note7 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering