Operated by Rutland County Council

Community Support Services Micare

OutstandingRated 30/03/2023Home care · Oakham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note30 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note30 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note30 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note30 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note30 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Mar 2023
Staff support: induction, training, skills and experience
Note30 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Mar 2023
Proactive collaboration with Integrated Commissioning Board to relieve hospital pressures and reduce failed discharges.
Note30 Mar 2023
Safe medicines management with competency assessments and accurate MAR records.
Note30 Mar 2023
Comprehensive end-of-life care pathway with staff trained in end-of-life support and dignified, consistent care demonstrated in practice.
Note30 Mar 2023
Strong complaints and feedback mechanism with evidence of acting on suggestions; many compliments received from people, relatives and professionals.
Note30 Mar 2023
Detailed, holistic care planning focused on reablement goals and maximising independence, with regular review and staff continuity.

Note30 Mar 2023
End of life care and support
Note30 Mar 2023
Improving care quality in response to complaints or concerns
Note30 Mar 2023
Meeting people's communication needs
Note30 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Mar 2023
Learning lessons when things go wrong
Note30 Mar 2023
Preventing and controlling infection
Note30 Mar 2023
Using medicines safely
Note30 Mar 2023
Staffing and recruitment
Note30 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note30 Mar 2023
Assessing risk, safety monitoring and management

Note30 Mar 2023
How the provider understands and acts on the duty of candour
Note30 Mar 2023
Working in partnership with others
Note30 Mar 2023
Continuous learning and improving care
Note30 Mar 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note30 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering