Operated by Education and Services for People with Autism Limited

ESPA Agency

Not RatedHome care · Sunderland

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note12 Oct 2020
Privacy, dignity and confidentiality
Note12 Oct 2020
Person-centred care and independence

effective

Note12 Oct 2020
Nutrition support
Note12 Oct 2020
Mental Capacity Act compliance
Note12 Oct 2020
Staff training and induction

Other

Note30 Oct 2021
Robust recruitment processes including DBS checks, application forms, interviews and reference checks
Note30 Oct 2021
Registered manager described as approachable, accessible and visible, providing a positive role model
Note30 Oct 2021
Comprehensive quality assurance programme with daily, weekly, monthly and quarterly audits
Note30 Oct 2021
People supported to access community activities including golf, swimming, horse riding, college and social events
Note30 Oct 2021
Strong person-centred care with use of PECS, Makaton, I-pads and bespoke communication methods
Note30 Oct 2021
Regular supervision every six to eight weeks and annual appraisals supporting staff development

responsive

Note12 Oct 2020
Complaints procedure
Note12 Oct 2020
Care planning and personalisation

safe

Note12 Oct 2020
Recruitment
Note12 Oct 2020
Staffing levels
Note12 Oct 2020
Risk assessment
Note12 Oct 2020
Medicines management
Note12 Oct 2020
Safeguarding

well_led

Note12 Oct 2020
Policies, procedures and staff meetings
Note12 Oct 2020
Quality assurance
Note12 Oct 2020
Registered manager and notifications

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SR5 3RL
Registered manager: Wheatley, Clare
Local authority: Sunderland
Region: North East
City: Sunderland
Last CQC check: 08/Dec/2025 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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