Operated by Autism Unlimited Limited

Community Support Services East

GoodRated 5 Nov 2023Home care · Christchurch

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Other

Note28 Jul 2023
The service promoted independence and positive risk-taking, enabling people to live full and meaningful lives.
Note28 Jul 2023
Quality assurance systems were broad in scope, with feedback sought from people, relatives and staff through regular surveys and meetings.
Note28 Jul 2023
Effective multi-agency working with speech and language therapists, occupational therapists, learning disability nurses, GPs and community organisations.
Note28 Jul 2023
Strong, visible and supportive leadership with a positive, open and inclusive culture praised by both staff and relatives.
Note28 Jul 2023
Detailed person-centred care plans created with individuals, families and healthcare professionals, regularly reviewed and updated.
Note28 Jul 2023
People were supported to communicate in their preferred method (PECS, Signalong, body language) and staff demonstrated excellent understanding of individual communication needs.
Note28 Jul 2023
Staff completed role-specific training including Autism Acceptance, Signalong and Epilepsy Awareness, and benefited from a strong 12-week induction aligned to the Care Certificate.
Note28 Jul 2023
Medicines were managed safely with competency sign-off, PRN protocols, regular audits, and a robust lesson-learning process following a medicines error.
Note28 Jul 2023
Proactive risk management with person-centred positive behaviour support plans created collaboratively with individuals, families and external professionals.
Note28 Jul 2023
Staff had strong knowledge of safeguarding procedures and people felt consistently safe, with relatives confirming 'They look after [person] very well. Everything is in place to keep them safe.'