Operated by St Martin Of Tours Housing Association Limited

St Martins of Tours Housing - 158-162 New North Road

GoodRated 3 Apr 2022Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note27 Jul 2022
Risk assessments for black and minority ethnic clients and staff had been completed and a service wide plan and guidance had been developed to address these considerations during the pandemic.
Note27 Jul 2022
Staff followed effective infection control procedures and liaised well with local infection control healthcare professional.
Note27 Jul 2022
The provider's quality monitoring systems were now effectively assessing, monitoring and mitigating the risks presented to people using the service and others.
Note27 Jul 2022
Incidents, including those that needed to be raised as potential safeguarding concerns were being reported and the level of incidents was declining.
Note27 Jul 2022
Risk assessments were thorough and potential risks that people faced whether by their addiction issues or by displayed behaviour were identified.
moderategovernance27 Jul 2022
At our previous inspection the quality monitoring checks had not fully addressed the anti-social behaviour and risks presented to people using the service.
moderateincident_learning27 Jul 2022
Concerns that arose about potential harm were not consistently reported to the authorities that needed to be informed, including CQC.
moderatesafeguarding27 Jul 2022
At our previous inspection we had found that the provider's safeguarding policies and procedures were not operating effectively.
Note2 Apr 2022
Effective partnership working with local authority safeguarding teams, CQC and community health professionals.
Note2 Apr 2022
Equality and diversity needs understood and supported, including consideration of disproportionate COVID-19 risks for ethnic minority communities.
Note2 Apr 2022
Clear leadership roles with registered manager and deputy manager working together effectively.
Note2 Apr 2022
Effective quality monitoring systems including daily and weekly checks and audits.
Note2 Apr 2022
Person-centred risk assessments tailored to individual care and support needs.
Note2 Apr 2022
Robust infection prevention and control measures, including meeting COVID-19 vaccination requirements.

safe

Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Jul 2022
Assessing risk, safety monitoring and management
Note2 Apr 2022
Learning lessons when things go wrong
Note2 Apr 2022
Using medicines safely
Note2 Apr 2022
Staffing and recruitment
Note

well_led

Note27 Jul 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note27 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Apr 2022
Working in partnership with others
Note2 Apr 2022
Continuous learning and improving care
Note2 Apr 2022
Engaging and involving people using the service, the public and staff
Note2 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements