Note30 Oct 2021
Consistent staffing with people allocated a main care worker and supported by a small group of staff.
Note30 Oct 2021
People's cultural and religious support needs were recorded and respected in care plans.
Note30 Oct 2021
Service was responsive to end-of-life care needs, commended by a healthcare professional for high quality support.
Note30 Oct 2021
Registered manager and senior management demonstrated committed, open-door leadership described as 'one big family' by staff.
Note30 Oct 2021
Strong training culture including diplomas in care and leadership qualifications supported by an external assessor.
Note30 Oct 2021
Staff received regular supervisions every 12 weeks, monthly spot checks, and annual appraisals.
Note30 Oct 2021
Care plans were personalised and up to date, with an emphasis on encouraging independence.
Note30 Oct 2021
Staff had a good understanding of safeguarding and knew what to do if concerned about the welfare of people.
Note30 Oct 2021
People told us staff turned up on time and stayed for the full duration of the visit, with no missed visits reported.
minorcare_planning30 Oct 2021
Initially this level of support was not captured in the care plan detailing how personal care was to be delivered.
minorrecord_keeping30 Oct 2021
The archived information was held in an unlocked cupboard, which could mean people could have access to confidential information.
minorgovernance30 Oct 2021
There were no formal checks completed on medicines, care planning, and the return of the daily records. This should include a central record of complaints, accident and incidents.
minorrecord_keeping30 Oct 2021
We have recommended the provider review systems as the service grows to ensure there are central records of complaints, accident and incidents and audits of care and medicines records.
minormedication_management30 Oct 2021
There was no information on the medicine administration record about the medicines people were taking such as the name of the medicine and the dose.
Note26 Jan 2021
Quality assurance audits covering medicines, health and safety, accidents, incidents and finance
Note26 Jan 2021
Open and transparent culture promoted by an approachable registered manager
Note26 Jan 2021
Staff treated people with kindness, compassion and respect, knocking before entering homes
Note26 Jan 2021
Person-centred care plans developed through comprehensive pre-assessments and reviewed promptly when needs changed
Note26 Jan 2021
Regular staff supervision every 8–12 weeks, spot checks, and annual appraisals
Note26 Jan 2021
Thorough induction programme with mentoring and a three-month probationary period
Note26 Jan 2021
Sufficient staffing levels with no shortfalls identified over four weeks of reviewed schedules
Note26 Jan 2021
No medication errors in the preceding 12 months; clear medicines management policies
Note26 Jan 2021
Robust recruitment processes including DBS checks, references, and identification verification
Note26 Jan 2021
People felt safe with staff who understood safeguarding principles and reporting responsibilities