Operated by Town and Country Homecare Ltd

Town & Country Homecare Limited

GoodRated 15/08/2023Home care · Tenterden

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note15 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Aug 2023
Staff support: induction, training, skills and experience
Note15 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Aug 2023
Duty of candour log introduced; open and honest culture evidenced by management responses to incidents.
Note15 Aug 2023
End of life care plans implemented and majority of staff trained in palliative care.
Note15 Aug 2023
Positive culture with approachable, responsive management team praised by people, relatives and staff alike.
Note15 Aug 2023
People received care from regular, consistent carers who knew them well, supporting continuity of care.
Note15 Aug 2023
Quality assurance system overhauled with regular audits across medicines, care notes, charts, accidents and incidents.
Note

Note15 Aug 2023
End of life care and support
Note15 Aug 2023
Improving care quality in response to complaints or concerns
Note15 Aug 2023
Meeting people's communication needs
Note15 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Aug 2023
Preventing and controlling infection
Note15 Aug 2023
Staffing and recruitment
Note15 Aug 2023
Learning lessons when things go wrong
Note15 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Aug 2023
Using medicines safely
Note15 Aug 2023
Assessing risk, safety monitoring and management

Note15 Aug 2023
How the provider understands and acts on the duty of candour
Note15 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Aug 2023
Engaging and involving people using the service, the public and staff
Note15 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info