Operated by SH Senior Care Ltd

Home Instead Senior Care Lancaster

GoodRated 9 Mar 2022Home care · Lancaster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Sept 2022
Supporting people to express their views and be involved in making decisions
Note3 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Sept 2022
Mental Capacity Act 2005 compliance
Note3 Sept 2022
Supporting people to eat and drink enough; access healthcare services
Note3 Sept 2022
Staff support: induction, training, skills and experience
Note3 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Sept 2022
Met the Accessible Information Standard with information in a variety of formats
Note3 Sept 2022
Service worked within the principles of the Mental Capacity Act
Note3 Sept 2022
Effective complaints procedure followed by the management team
Note3 Sept 2022
Staff felt valued and respected by the management team
Note3 Sept 2022
Strong management with effective quality audits and spot checks
Note3 Sept 2022
Compassionate, kind staff praised by relatives for sensitivity during personal care

Note3 Sept 2022
End of life care and support
Note3 Sept 2022
Improving care quality in response to complaints or concerns
Note3 Sept 2022
Meeting people's communication needs
Note3 Sept 2022
Planning personalised care to meet people's needs and preferences

Note3 Sept 2022
Learning lessons when things go wrong
Note3 Sept 2022
Preventing and controlling infection
Note3 Sept 2022
Using medicines safely
Note3 Sept 2022
Staffing and recruitment
Note3 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note3 Sept 2022
Assessing risk, safety monitoring and management

Note3 Sept 2022
Continuous learning and improving care; working in partnership with others
Note3 Sept 2022
Duty of candour
Note3 Sept 2022
Promoting a positive, person-centred, open, inclusive culture
Note3 Sept 2022
Managers and staff being clear about their roles and understanding quality, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info