Age UK Lincoln & South Lincolnshire

GoodRated 30/04/2019Home care · Lincoln

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Access to advocacy
Note30 Oct 2021
Involvement of people and relatives
Note30 Oct 2021
Dignity, respect and privacy
Note30 Oct 2021
Person-centred care and individual choice

effective

Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Mental Capacity Act and consent
Note30 Oct 2021
Working with other agencies
Note30 Oct 2021
Supervision, appraisal and observation of practice
Note30 Oct 2021
Staff knowledge, skills and training

Other

Note30 Oct 2021
Community resources including café, day care, quarterly 'Engage' magazine and social events reducing social isolation
Note30 Oct 2021
Effective multi-agency working with healthcare professionals and a strong partnership with a local lay advocacy service
Note30 Oct 2021
Values-based leadership from a registered manager known personally to all people using the service
Note30 Oct 2021
Strong governance with auditing, monitoring, action plans, team meetings and multiple feedback channels including online surveys
Note30 Oct 2021
Innovative 'hospital avoidance response team' (HART) enabling rapid response to prevent unnecessary hospital admissions
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Community engagement and reducing social isolation
Note30 Oct 2021
Responsiveness to changing needs
Note30 Oct 2021
Personalised care plans reflecting individual needs

safe

Note30 Oct 2021
Medicines management
Note30 Oct 2021
Safe recruitment procedures
Note30 Oct 2021
Staffing levels and deployment
Note30 Oct 2021
Risks to people are assessed and managed
Note30 Oct 2021
People are protected from abuse and improper treatment

well_led

Note30 Oct 2021
Business continuity planning
Note30 Oct 2021
Seeking and acting on feedback
Note30 Oct 2021
Staff engagement and whistleblowing
Note30 Oct 2021
Governance, auditing and quality monitoring
Note30 Oct 2021
Leadership and management culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: LN1 1UQ
Registered manager: Kidd, Sadie
Local authority: Lincolnshire
Region: East Midlands
City: Lincoln
Last CQC check: 30/Apr/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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AMG Nursing and Care Services - Lincoln Branch

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