Note24 Jan 2021
People's care and support needs were individually assessed and care plans gave detailed guidance to staff
Note24 Jan 2021
Open culture with supportive registered manager and accessible 'open door' policy
Note24 Jan 2021
Effective complaints handling with timely investigation and resolution
Note24 Jan 2021
Regular supervisions, appraisals, and spot checks to ensure staff competency
Note24 Jan 2021
Comprehensive staff training programme covering safeguarding, medication, moving and handling, infection control, and more
Note24 Jan 2021
Robust pre-employment checks including DBS, references, and proof of identity
Note24 Jan 2021
Staff were caring, respectful, and promoted people's dignity, privacy, and independence
Note24 Jan 2021
Sufficient staffing levels with no evidence of missed care calls; staff were punctual and communicated proactively
Note24 Jan 2021
People felt safe and staff demonstrated knowledge of safeguarding responsibilities and reporting procedures
minormedication_management24 Jan 2021
spot checks on staff medication competency were carried out but this was not always formally documented
moderategovernance24 Jan 2021
the care record audit undertaken had not identified that one of the care records we looked at had incorrect information about how a person was to be supported with their medication
moderaterecord_keeping24 Jan 2021
one out of the three people's care and support plans we looked at was not up-to-date with correct information about how a person was supported with their medication
moderateconsent_capacity24 Jan 2021
their knowledge about the MCA was not always embedded. The lack of understanding increased the risk that any decisions made on people's behalf by staff would not be in their best interest
Note13 Feb 2019
Provider sought views of people and staff and acted upon feedback, e.g. switching to email communication
Note13 Feb 2019
24-hour on-call service and emergency cover maintained to ensure continuity of care
Note13 Feb 2019
Incidents used as a learning tool to further ensure people's and staff's safety and well-being
Note13 Feb 2019
Person-centred care plans written from the person's viewpoint with full involvement in planning
Note13 Feb 2019
Staff received regular supervisions, appraisals, training and support including the Care Certificate induction
Note13 Feb 2019
Safe and effective recruitment practices were followed including relevant pre-employment checks
Note13 Feb 2019
Registered manager provided hands-on leadership and monitored service quality with audits and action plans
minorrecord_keeping13 Feb 2019
care records did not document whose responsibility it was to organise the servicing of this equipment
moderatemedication_management13 Feb 2019
staff were now helping the person with their medicine. Staff told us that they had not reported this change in support to the registered manager
moderatecommunication_with_families13 Feb 2019
not all staff were clear about their responsibility to quickly notify the registered manager when people's care and support needs changed