Note30 Oct 2021
Innovative use of social media communication group to keep staff informed of schedule and policy changes.
Note30 Oct 2021
Mental Capacity Act principles understood and applied by management and care staff.
Note30 Oct 2021
Provider commissioned external audit and developed an action plan based on CQC inspection methodology.
Note30 Oct 2021
Staff morale very high, with staff expressing pride and satisfaction in their work.
Note30 Oct 2021
Awarded 'Top 10 Home Care Provider Award 2017' by a home care organisation.
Note30 Oct 2021
Multiple feedback channels including annual surveys, customer forums, telephone satisfaction calls, and newsletters.
Note30 Oct 2021
Electronic call monitoring being introduced July 2017 to ensure timely care delivery.
Note30 Oct 2021
Well-structured management team with clear leadership, expanded since previous inspection to support growth.
Note30 Oct 2021
Medication administration records checked thoroughly via spot checks and on return to the office.
Note30 Oct 2021
No missed calls reported by any of the 10 service users spoken with by phone.
Note30 Oct 2021
Strong continuity of care with regular staff assigned to the same people, fostering trusting relationships.
Note30 Oct 2021
Staff received comprehensive training including mandatory and specialist modules, with regular spot checks on practice.
Note30 Oct 2021
Robust recruitment processes including DBS checks and references completed before staff started work.
Note30 Oct 2021
People consistently felt safe and staff demonstrated strong knowledge of safeguarding procedures.
minorcommunication_with_families30 Oct 2021
different care staff visited at weekends which disrupted the usual weekly routine.
minorperson_centred_care30 Oct 2021
Some people told us their care had not been as consistent recently and they had a lot of new care staff visiting them.
Note29 Jul 2021
Staff supplied with PPE and trained in infection control including donning and doffing during COVID-19
Note29 Jul 2021
Good working relationships established with health and social care professionals
Note29 Jul 2021
Open, supportive culture with staff confident to raise concerns; strong leadership recognised by people, relatives and staff