Operated by MHC Manchester Ltd

My Homecare Manchester West

GoodRated 30/09/2022Home care · Warrington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note13 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Sept 2023
Staff support: induction, training, skills and experience
Note13 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Sept 2023
Staff followed MCA principles with documented capacity assessments and best interest decisions.
Note13 Sept 2023
Accessible information provided in multiple formats including braille, audio, PECS and large print.
Note13 Sept 2023
Strong partnership working with health and social care professionals to meet people's needs.
Note13 Sept 2023
Positive feedback from people, relatives and social care professionals about staff kindness, consistency and professionalism.
Note13 Sept 2023
Effective governance and auditing systems providing clear oversight of service quality and safety.
Note

Note13 Sept 2023
End of life care and support
Note13 Sept 2023
Improving care quality in response to complaints or concerns
Note13 Sept 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note13 Sept 2023
Meeting people's communication needs
Note13 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Sept 2023
Learning lessons when things go wrong
Note13 Sept 2023
Preventing and controlling infection
Note13 Sept 2023
Using medicines safely
Note13 Sept 2023
Staffing and recruitment
Note13 Sept 2023
Assessing risk, safety monitoring and management
Note13 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note13 Sept 2023
Working in partnership with others
Note13 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note13 Sept 2023
How the provider understands and acts on the duty of candour
Note13 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info