Fortune Smiles Service Ltd

Romford, RM6 · Established 07/1 · Operated by Fortune Smiles Services Limited

A CQC-regulated home-care provider serving Romford, registered since 07/1. Rated Not Rated at its most recent CQC inspection.

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What the CQC found

The five questions inspectors ask, and how Fortune scored.

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

In their own words: what inspectors said

“Feedback mechanisms including surveys and spot checks were in place.”
CQC inspection report, Jan 2023

“PPE was available and staff competency in infection control had been assessed.”
CQC inspection report, Jan 2023

“Staff encouraged independence and involved people in decisions about their care.”
CQC inspection report, Jan 2023

Inspection history

The trajectory matters as much as the latest rating.

Dec 2025
Not rated
Date of assessment: 21 October 2025 to 11 November 2025. Fortune Smiles Service Ltd is a domiciliary care agency and is based in the London Borough of Redbridge. The service provides personal care to people in their own homes. CQC only inspects where people re…
Jan 2023
Requires improvement
Fortune Smiles Service Ltd received an overall rating of Requires Improvement at its first CQC inspection, with breaches of Regulation 11 (consent/MCA) and Regulation 17 (good governance) identified due to incomplete risk assessments, absent MCA assessments, n…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Fortune does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at RM6 4PL in Romford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

RM6

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