Operated by Fortune Smiles Services Limited

Fortune Smiles Service Ltd

Not RatedHome care · Romford

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note18 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 Jan 2023
Ensuring people are well treated and supported; equality and diversity

Note18 Jan 2023
Supporting people to live healthier lives, access healthcare services and support
Note18 Jan 2023
Staff support: induction, training, skills and experience
Note18 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note18 Jan 2023
Ensuring consent to care and treatment in line with law and guidance

Note18 Jan 2023
Feedback mechanisms including surveys and spot checks were in place.
Note18 Jan 2023
PPE was available and staff competency in infection control had been assessed.
Note18 Jan 2023
Staff encouraged independence and involved people in decisions about their care.
Note18 Jan 2023
People were treated with kindness, dignity and respect; people reported positive experiences with staff.
Note18 Jan 2023
Regular supervisions were carried out and staff reported feeling supported by management.
Note18 Jan 2023
Staff had received training in essential areas including safeguarding, basic life support and moving and handling.

Note18 Jan 2023
End of life care and support
Note18 Jan 2023
Improving care quality in response to complaints or concerns
Note18 Jan 2023
Planning personalised care to ensure people have choice and control; Meeting people's communication needs

Note18 Jan 2023
Preventing and controlling infection
Note18 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note18 Jan 2023
Learning lessons when things go wrong
Note18 Jan 2023
Using medicines safely
Note18 Jan 2023
Staffing and recruitment
Note18 Jan 2023
Assessing risk, safety monitoring and management

Note18 Jan 2023
Working in partnership with others
Note18 Jan 2023
Engaging and involving people using the service, the public and staff; continuous learning
Note18 Jan 2023
Managers and staff being clear about their roles; governance; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info