Note11 Aug 2023
Annual provider survey used to capture feedback from people using the service and staff
Note11 Aug 2023
Business continuity plan and extreme weather risk assessments in place
Note11 Aug 2023
Oral health improvement initiative introduced with external trainer and senior staff completing assessments
Note11 Aug 2023
Staff worked in partnership with occupational therapists, district nurses and physiotherapists
Note11 Aug 2023
Registered manager understood duty of candour responsibilities and had up-to-date policy
Note11 Aug 2023
Senior carers completed monthly medication checks and medicines matters newsletters circulated to staff
Note11 Aug 2023
Electronic records system tracked and analysed medication errors to support lessons learnt
Note11 Aug 2023
Continuity of care prioritised; people received support from familiar staff
moderateleadership11 Aug 2023
CQC had received some whistleblowing concerns from staff employed by the service in the last 12 months. These included allegations of a culture of bullying within the service.
Note30 Oct 2021
Appropriate safeguarding procedures in place with staff aware of policy and lessons learned from minor information breach.
Note30 Oct 2021
People and relatives described being actively involved in care decisions and reported high satisfaction across all areas.
Note30 Oct 2021
Active involvement in multi-agency Aging Well in Northumberland group with staff serving as Aging Well champions.
Note30 Oct 2021
Registered manager highly accessible and supportive, including staying late weekly and responding on days off.
Note30 Oct 2021
Robust quality monitoring including spot checks, telephone quality surveys, staff meetings, and exit interviews.
Note30 Oct 2021
Strong continuity of care with people supported by the same carer or small team of familiar workers.
Note30 Oct 2021
Electronic care and medicine records system introduced enabling real-time updates, immediate alerts for missed medications, and accessible centralised records.
Note30 Oct 2021
People consistently reported feeling safe and that staff always arrived on time and stayed the full allocated period with no missed calls.
minorrecord_keeping30 Oct 2021
the service had identified a minor breach of such information, through an administrative error. The provider had responded appropriately and informed the Information Commissioner.