Operated by Nightingale Holistic Services Limited

Nightingale Holistic Services

GoodRated 8 Mar 2022Home care · Caterham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2022
Supporting people to eat and drink enough; access healthcare services
Note3 Aug 2022
Staff support: induction, training, skills and experience
Note3 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Aug 2022
Strong partnership working with advocacy and local authority engagement groups
Note3 Aug 2022
Open culture with understanding of duty of candour responsibilities
Note3 Aug 2022
Robust governance with frequent audits and visible, approachable management
Note3 Aug 2022
Accessible communication formats and individual communication plans
Note3 Aug 2022
Staff empowered people to make decisions and worked within MCA principles
Note3 Aug 2022
Good quality training, regular supervision and supportive induction

Note3 Aug 2022
End of life care and support
Note3 Aug 2022
Improving care quality in response to complaints or concerns
Note3 Aug 2022
Supporting people to develop and maintain relationships and follow interests
Note3 Aug 2022
Meeting people's communication needs
Note3 Aug 2022
Planning personalised care to ensure people have choice and control

Note3 Aug 2022
Using medicines safely; Preventing and controlling infection
Note3 Aug 2022
Staffing and recruitment
Note3 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note3 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note3 Aug 2022
Engaging and involving people, public and staff; working in partnership with others
Note3 Aug 2022
Managers and staff clear about roles; quality performance and risks; continuous learning
Note3 Aug 2022
Promoting a positive culture; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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