Operated by Livability

Shaftesbury Cranfield Court

GoodRated 12 Oct 2022Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note10 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Dec 2022
Staff working with other agencies; Supporting people to live healthier lives and access healthcare
Note10 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Dec 2022
Staff support: induction, training, skills and experience
Note10 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Dec 2022
People and relatives gave consistently positive feedback about the compassion and responsiveness of staff.
Note10 Dec 2022
Service demonstrated compliance with Right Support, Right Care, Right Culture principles.
Note10 Dec 2022
Positive staff culture with regular supervision, appraisal and team meetings promoting learning.
Note10 Dec 2022
Staff proactively supported people to attend health checks and liaised effectively with GPs and community nurses.
Note10 Dec 2022
People were supported to maintain independence, pursue interests and access community activities.
Note10 Dec 2022

Note10 Dec 2022
End of life care and support
Note10 Dec 2022
Improving care quality in response to complaints or concerns
Note10 Dec 2022
Meeting people's communication needs
Note10 Dec 2022
Planning personalised care; supporting relationships and activities

Note10 Dec 2022
Prevention and controlling infection
Note10 Dec 2022
Using medicines safely
Note10 Dec 2022
Staffing and recruitment
Note10 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note10 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note10 Dec 2022
Continuous learning and improving care; working in partnership with others
Note10 Dec 2022
Duty of candour; promoting a positive, open, inclusive culture
Note10 Dec 2022
Engaging and involving people using the service, the public and staff
Note10 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Inadequate1.2 km awayEssex

Registered manager: Facey, Melesia

Run by Prestige Homecare 247 Ltd

Not rated4.6 km awayEssex

Registered manager: Howard, Katy

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