Operated by Livability

Shaftesbury St Giles

Not RatedHome care · Chelmsford

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note30 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Nov 2022
Staff support: induction, training, skills and experience
Note30 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Nov 2022
Strong collaborative working with other health, social care and housing organisations was highlighted as a particular strength.
Note30 Nov 2022
Governance processes were effective with clear action plans, trend analysis and an open-door management culture.
Note30 Nov 2022
End of life care plans were personalised and developed in line with best practice.
Note30 Nov 2022
Person-centred, flexible support enabled people to pursue interests, attend college, church and community activities.
Note30 Nov 2022
People were well matched with staff who showed genuine warmth, respect and went above and beyond.
Note

Note30 Nov 2022
End of life care and support
Note30 Nov 2022
Improving care quality in response to complaints or concerns
Note30 Nov 2022
Meeting people's communication needs
Note30 Nov 2022
Planning personalised care to ensure people have choice and control; Supporting people to develop and maintain relationships and take part in activities

Note30 Nov 2022
Preventing and controlling infection
Note30 Nov 2022
Using medicines safely
Note30 Nov 2022
Staffing and recruitment
Note30 Nov 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note30 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note30 Nov 2022
Engaging and involving people and staff; Working in partnership with others
Note30 Nov 2022
Managers and staff being clear about their roles; Continuous learning and improving care
Note30 Nov 2022
How the provider understands and acts on the duty of candour
Note30 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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