Cheadle Care Ltd

GoodRated 8 Feb 2023Home care · Leominster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note2 Aug 2023
Respecting and promoting people's privacy, dignity, and independence
Note2 Aug 2023
Ensuring respect, equality, and diversity; supporting people to express their views and be involved in decisions

Note2 Aug 2023
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note2 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Aug 2023
Staff support: induction, training, skills, and experience
Note2 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law

Note2 Aug 2023
Relatives reported high satisfaction: 'I have peace of mind. The staff are really kind and caring; I have no concerns at all about the agency.'
Note2 Aug 2023
People's communication needs and protected characteristics were assessed and recorded in personalised care plans.
Note2 Aug 2023
Provider had effective quality audits, monitoring systems, and understood duty of candour and CQC notification requirements.
Note2 Aug 2023
People were consistently supported by the same staff, fostering positive relationships and person-centred care.
Note2 Aug 2023
Staff had ongoing training, regular supervision, spot checks, and competency assessments.
Note

Note2 Aug 2023
End-of-life care and support
Note2 Aug 2023
Improving care quality in response to complaints or concerns
Note2 Aug 2023
Meeting people's communication needs
Note2 Aug 2023
Planning personalised care to ensure people have choice and control

Note2 Aug 2023
How the provider understands and acts on the duty of candour
Note2 Aug 2023
Promoting a positive, person-centred, open, inclusive, and empowering culture
Note2 Aug 2023
Managers being clear about their roles; understanding quality performance, risks, and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info