Requires improvement

Charmes Care

Newport, PO30 · Established 2021 · Operated by First City Nursing Services Limited

A CQC-regulated home-care provider serving Newport, registered since 2021. Rated Requires improvement at its most recent CQC inspection (Jun 2023).

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What the CQC found

The five questions inspectors ask, and how Charmes scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Provider and senior management team were open and transparent throughout the inspection and took immediate action where concerns were identified.”
CQC inspection report, Jun 2023

“People felt safe with individual care staff and described them as kind, respectful and dedicated.”
CQC inspection report, Jun 2023

“Protected characteristics were identified within care plans, respected and supported.”
CQC inspection report, Jun 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2023
Requires improvement
Charmes Care, a domiciliary care agency on the Isle of Wight, was rated Requires Improvement overall following a focused March 2023 inspection of the Safe and Well-Led domains, with breaches identified under Regulations 13 (safeguarding), 17 (governance) and 1…
Jul 2022
Requires improvement
Charmes Care, a domiciliary care agency on the Isle of Wight supporting 39 people, was rated Requires Improvement overall, with shortfalls in medicines records, risk assessments and governance systems, as well as staff feeling undervalued and reporting insuffi…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Charmes does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PO30 2AA in Newport. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PO30

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