Operated by Management Brigade Ltd

Surecare Bracknell and Farnborough

GoodRated 10 Nov 2022Home care · Camberley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Oct 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare services
Note11 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Oct 2022
Staff support: induction, training, skills and experience
Note11 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Oct 2022
Duty of candour properly applied with apology and remediation following one incident
Note11 Oct 2022
Robust governance including audits, unannounced spot checks and monthly monitoring calls
Note11 Oct 2022
Effective partnership working with healthcare professionals (physiotherapists, OTs, GPs)
Note11 Oct 2022
Open culture with no-blame approach encouraging reporting and learning
Note11 Oct 2022
Strong infection prevention with adequate PPE and up-to-date policy
Note11 Oct 2022
Person-centred care plans accessible on handheld devices with detailed daily notes

Note11 Oct 2022
End of life care and support
Note11 Oct 2022
Improving care quality in response to complaints or concerns
Note11 Oct 2022
Meeting people's communication needs
Note11 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Oct 2022
Preventing and controlling infection; Learning lessons when things go wrong
Note11 Oct 2022
Using medicines safely
Note11 Oct 2022
Staffing and recruitment
Note11 Oct 2022
Assessing risk, safety monitoring and management
Note11 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note11 Oct 2022
Engaging and involving people, public and staff; working in partnership with others
Note11 Oct 2022
Duty of candour and continuous learning and improving care
Note11 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Oct 2022
Promoting a positive, person-centred, open, inclusive and empowering culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info