Operated by Midshires Care Limited

Helping Hands Croydon

GoodRated 27/08/2022Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Aug 2022
Supporting people to live healthier lives, access healthcare services and support
Note27 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Aug 2022
Staff support: induction, training, skills and experience
Note27 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Aug 2022
Accessible Information Standard met; care plans detailed individual communication needs.
Note27 Aug 2022
Positive, open culture with regular quality assurance audits and monitoring visits.
Note27 Aug 2022
Staff well supported with comprehensive induction, training and shadowing opportunities.
Note27 Aug 2022
Good partnership working with health and social care professionals including GPs, district nurses and social workers.
Note27 Aug 2022
Effective complaints handling with issues resolved to the satisfaction of all parties.
Note27 Aug 2022

Note27 Aug 2022
End of life care and support
Note27 Aug 2022
Improving care quality in response to complaints or concerns
Note27 Aug 2022
Meeting people's communication needs
Note27 Aug 2022
Planning personalised care to ensure people have choice and control

Note27 Aug 2022
Learning lessons when things go wrong
Note27 Aug 2022
Preventing and controlling infection
Note27 Aug 2022
Using medicines safely
Note27 Aug 2022
Staffing and recruitment
Note27 Aug 2022
Assessing risk, safety monitoring and management
Note27 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note27 Aug 2022
Working in partnership with others
Note27 Aug 2022
Engaging and involving people using the service, the public and staff
Note27 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note27 Aug 2022
How the provider understands and acts on the duty of candour
Note27 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering