Bespoke Home Care Ltd

Crawley, RH10 · Established 23/1 · Operated by Bespoke Home Care Limited

A CQC-regulated home-care provider serving Crawley, registered since 23/1. Rated Good at its most recent CQC inspection (Sept 2019).

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What the CQC found

The five questions inspectors ask, and how Bespoke scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Proactive engagement with local safeguarding reference group to keep up to date with guidance”
CQC inspection report, Oct 2021

“Regular unannounced spot checks on staff in people's homes to monitor practice and competency”
CQC inspection report, Oct 2021

“Effective complaints handling with policy accessible to people within their own care plan folders”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Bespoke Home Care Ltd received a Good rating across all five key questions at its November 2016 inspection, having successfully remediated previous breaches of Regulations 17 and 19 identified in October 2015. The service demonstrated safe, person-centred care…
Apr 2021
Requires improvement
Bespoke Home Care Ltd was rated Requires Improvement overall following an October 2015 inspection, with two regulatory breaches identified: failure to ensure robust staff recruitment records (Regulation 19) and absence of effective quality assurance systems in…
Jul 2019
Good
Bespoke Home Care Ltd received a Good rating across all five key questions at its June 2019 inspection, with 38 people supported in their own homes. The service demonstrated safe, person-centred care with strong leadership, robust quality assurance, and consis…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Bespoke does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at RH10 9WE in Crawley. Service area not formally published; we recommend asking the agency directly when requesting a quote.

RH10

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