Fylde Community Care Limited

GoodRated 1 May 2023Home care · Lytham St. Annes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note5 Jan 2023
The service promoted equality, diversity and inclusion and involved relatives in care support.
Note5 Jan 2023
Quality assurance processes included regular visits to people's homes and ongoing feedback mechanisms.
Note5 Jan 2023
The service worked within the principles of the Mental Capacity Act 2005.
Note5 Jan 2023
The registered manager adopted a hands-on approach and was highly regarded by staff and people using the service.
Note5 Jan 2023
Recruitment systems ensured staff were safe to work with people with all required information on file.
Note5 Jan 2023
Infection control policies met current national guidance including COVID-19 risk assessments.
Note5 Jan 2023
Medicines were managed safely with staff trained and competent to administer them.
Note5 Jan 2023
People felt safe and received care from a consistent, regular staff team who knew their needs well.
minorgovernance5 Jan 2023
records of checks were kept in people's plans and staff files making it difficult to audit.
minorcare_planning5 Jan 2023
not all risk assessments were recorded in a person-centred way.

Note5 Jan 2023
Preventing and controlling infection
Note5 Jan 2023
Using medicines safely
Note5 Jan 2023
Staffing and recruitment
Note5 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note5 Jan 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note5 Jan 2023
Working in partnership with others
Note5 Jan 2023
How the provider understands and acts on the duty of candour
Note5 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Jan 2023
Continuous learning and improving care
Note5 Jan 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note5 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements