Bluebird Care (Richmond & Twickenham)

London, TW1 · Established 10/1 · Operated by Ilium Ltd

A CQC-regulated home-care provider serving London, registered since 10/1. Rated Good at its most recent CQC inspection (16/05/2020).

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What the CQC found

The five questions inspectors ask, and how Bluebird scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

In their own words: what inspectors said

“Open-door management culture with staff empowerment and internal promotion opportunities”
CQC inspection report, Oct 2021

“Named customer care manager for each person ensuring coordinated, consistent care”
CQC inspection report, Oct 2021

“Weekly visit schedules sent to people in advance, enabling them to plan their lives”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Bluebird Care (Richmond & Twickenham) is a Good-rated domiciliary care agency providing safe, effective, caring and responsive care to 155 people receiving personal care, with an Outstanding well-led rating retained from the previous inspection. The service is…
Oct 2021
Good
Bluebird Care (Richmond & Twickenham) was rated Good overall with an Outstanding rating for well-led, reflecting innovative use of technology, exemplary equality and diversity practice, and a robust quality assurance framework. All five key questions were met…
Jan 2021
Good
Bluebird Care (Richmond & Twickenham) was rated Good across all five key questions at its announced inspection in May–June 2015, with no regulatory breaches identified. The service demonstrated strong person-centred practice, robust medication and risk managem…
Jun 2014
Not rated
Feb 2014
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Bluebird does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TW1 4JH in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TW1

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