Operated by Christian Care Homes

Cedar House - The Annex

GoodRated 5 Oct 2023Home care · Stanford-le-hope

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 May 2023
Respecting and promoting people's privacy, dignity and independence
Note31 May 2023
Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views

Note31 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note31 May 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note31 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note31 May 2023
Staff support: induction, training, skills and experience
Note31 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 May 2023
Service actively supported people to maintain community connections and reduce social isolation
Note31 May 2023
Staff supported to develop skills through flexible internal training and Care Certificate completion
Note31 May 2023
Effective multi-agency working and proactive support for people's health and wellbeing
Note31 May 2023
Regular quality audits with prompt action taken on findings
Note31 May 2023
Strong safeguarding culture with appropriate referrals made to local authority
Note31 May 2023
Care was unrushed, personalised and respectful of dignity, privacy and independence

Note31 May 2023
End of life care and support
Note31 May 2023
Improving care quality in response to complaints or concerns
Note31 May 2023
Meeting people's communication needs
Note31 May 2023
Planning personalised care to ensure people have choice and control; Supporting people to maintain relationships and avoid social isolation

Note31 May 2023
Preventing and controlling infection
Note31 May 2023
Using medicines safely
Note31 May 2023
Staffing and recruitment
Note31 May 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note31 May 2023
Systems and processes to safeguard people from the risk of abuse

Note31 May 2023
Engaging and involving people, staff and partners; duty of candour
Note31 May 2023
Managers and staff being clear about their roles; Continuous learning and improving care
Note31 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info