Citywide Care Agency Ltd

GoodRated 21/12/2022Home care · Hounslow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note21 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Dec 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note21 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Dec 2022
Staff support: induction, training, skills and experience
Note21 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Dec 2022
Staff received a five-day induction training course covering essential care standards before starting work, with ongoing support and team meetings.
Note21 Dec 2022
People's communication needs were assessed and met, and the service supported social activities, community access and family involvement.
Note21 Dec 2022
The registered manager undertook regular spot checks and worked alongside staff to monitor care quality and maintain relationships with people and families.
Note21 Dec 2022
Consistent care workers were provided; people reported staff arrived on time, stayed for agreed durations and completed all tasks.
Note21 Dec 2022
Medicines were managed safely with monthly audits by the registered manager and staff competency assessed before deployment.

Note21 Dec 2022
Improving care quality in response to complaints or concerns
Note21 Dec 2022
Supporting people to develop and maintain relationships; follow interests and socially/culturally relevant activities
Note21 Dec 2022
Meeting people's communication needs
Note21 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Dec 2022
Learning lessons when things go wrong
Note21 Dec 2022
Preventing and controlling infection
Note21 Dec 2022
Using medicines safely
Note21 Dec 2022
Staffing and recruitment
Note21 Dec 2022
Assessing risk, safety monitoring and management
Note21 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Dec 2022
Working in partnership with others
Note21 Dec 2022
Continuous learning and improving care
Note21 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note21 Dec 2022
How the provider understands and acts on the duty of candour
Note21 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering