Operated by Step Ahead Care Services Ltd

Step Ahead Care Services

GoodRated 2 Feb 2023Home care · Ilford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note2 Feb 2023
The provider worked effectively in partnership with health professionals including GPs, dentists and physiotherapists.
Note2 Feb 2023
People were supported to maintain independence, relationships and culturally relevant activities.
Note2 Feb 2023
People's communication needs were met using Makaton, pictures and body language interpretation.
Note2 Feb 2023
Robust governance systems including monthly spot checks, quality audits and feedback surveys.
Note2 Feb 2023
The registered manager promoted an open, inclusive culture and was accessible to staff and relatives.
Note2 Feb 2023
Staff received regular induction, training, supervision and appraisal supporting skill development.
Note2 Feb 2023
Care plans were detailed, pictorial, personalised and reviewed monthly with input from relatives.
Note2 Feb 2023
Staffing levels were sufficient, with dedicated 1:1 staff per person and a reliable agency backup.
Note2 Feb 2023
Medicines were managed safely with no gaps in administration records and correct stock counts.
Note2 Feb 2023
People were safeguarded effectively; staff knew how to report concerns and escalate to the local authority or CQC if needed.
minorother2 Feb 2023
the environment was not homely because there were no pictures or sensory items on the walls in the communal areas or people's rooms.
minorperson_centred_care2 Feb 2023
the garden and kitchen were not accessible for wheelchair users due to limited turning space and a step down to the kitchen.