Operated by Alina Homecare Services Limited

Alina Homecare - Cambridge

GoodRated 24/02/2023Home care · Cambridge

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note24 Feb 2023
Responsive complaints handling with concerns analysed for trends and acted upon before escalation.
Note24 Feb 2023
Robust staff recruitment, induction and ongoing training including Mental Capacity Act and Care Certificate standards.
Note24 Feb 2023
Good multi-agency working with health professionals, SALTs, social workers and safeguarding authorities.
Note24 Feb 2023
Open and honest leadership culture with prompt responses to incidents, effective duty of candour, and learning from near misses.
Note24 Feb 2023
Person-centred care approach promoting independence, dignity, choice and control in all aspects of daily living.
Note24 Feb 2023
Effective infection prevention and control measures with up-to-date training and appropriate use of PPE.
Note24 Feb 2023
Strong safeguarding culture with staff trained to recognise and report abuse and working effectively with other agencies.
Note24 Feb 2023
Consistent and knowledgeable staff team who knew people exceptionally well and responded to their individual needs and wishes.
minorgovernance24 Feb 2023
one person's MAR charts lacked detail about how a medicine had to be administered...Audits included these subjects, but had not identified the issues.
minorrecord_keeping24 Feb 2023
Risks assessments were in place but had not always been recorded as being reviewed following incidents.
minormedication_management24 Feb 2023
where people needed medicines administered in a specific way and time, there was no guidance on the medicines administration records (MAR).