Operated by Midshires Care Limited

Helping Hands Bolton

GoodRated 10 Jan 2022Home care · Bolton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note1 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Oct 2022
Staff support: induction, training, skills and experience
Note1 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Oct 2022
Open and honest culture with approachable, supportive management and good communication with families.
Note1 Oct 2022
Effective governance and auditing systems providing clear oversight, with regular spot checks and welfare calls.
Note1 Oct 2022
Accessible Information Standard followed, with care plans available in alternative formats including Braille.
Note1 Oct 2022
People treated with dignity, respect and kindness; equality and diversity respected.
Note1 Oct 2022
Staff followed MCA principles, encouraging choice and least restrictive practice.
Note1 Oct 2022

Note1 Oct 2022
End of life care and support
Note1 Oct 2022
Improving care quality in response to complaints or concerns
Note1 Oct 2022
Meeting people's communication needs
Note1 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Oct 2022
Continuous learning and improving care; Working in partnership with others
Note1 Oct 2022
Engaging and involving people using the service, the public and staff
Note1 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info