Eternity Care Ltd

GoodRated 22/08/2023Home care · Chester Le Street

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note22 Aug 2023
Effective partnership working with external professionals and healthcare agencies.
Note22 Aug 2023
Positive open culture with staff feeling valued and feedback actively sought and acted upon.
Note22 Aug 2023
Registered manager was a visible presence and maintained regular face-to-face contact with people.
Note22 Aug 2023
Effective governance systems including audits and checks were in place to monitor and improve standards.
Note22 Aug 2023
Care was personalised with people and relatives actively involved in care planning and review.
Note22 Aug 2023
Staff received regular training, supervision and appraisal supporting professional development.
Note22 Aug 2023
Medicines management systems were in place and infection prevention and control was effective.
Note22 Aug 2023
People felt safe and staff were described as gentle, well-trained and respectful.
minormissed_or_late_visits22 Aug 2023
Some people gave us examples of staff arriving late. We spoke with the registered manager about this, who said they would review how rotas were monitored to reduce the risk of late calls.