Operated by Achieve Together Limited

Domiciliary Care Staffordshire

GoodRated 19/08/2023Home care · Stoke-on-trent

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note19 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Aug 2023
Staff support, training, skills and experience
Note19 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Aug 2023
Staff felt supported by management and were aware of whistleblowing policies.
Note19 Aug 2023
The service worked effectively in partnership with other health and social care organisations.
Note19 Aug 2023
People had individual communication plans and care plans available in easy-read format.
Note19 Aug 2023
A culture of learning from incidents was embedded, with learning shared across staff.
Note19 Aug 2023
Staff received person-specific training including positive behaviour support tailored to individuals.
Note19 Aug 2023

Note19 Aug 2023
End of life care and support
Note19 Aug 2023
Improving care quality in response to complaints or concerns
Note19 Aug 2023
Meeting people's communication needs
Note19 Aug 2023
Planning personalised care to ensure people have choice and control

Note19 Aug 2023
Preventing and controlling infection
Note19 Aug 2023
Learning lessons when things go wrong
Note19 Aug 2023
Using medicines safely
Note19 Aug 2023
Staffing and recruitment
Note19 Aug 2023
Assessing risk, safety monitoring and management
Note19 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note19 Aug 2023
Working in partnership with others
Note19 Aug 2023
Continuous learning and improving care; engaging and involving people using the service
Note19 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Aug 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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