Operated by Connect Care Consultancy Ltd

Connect Care And Support (CC&S) Manchester

GoodRated 19/01/2023Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note19 Jan 2023
Cultural and religious preferences consistently respected; staff promoted equality and diversity in all aspects of care.
Note19 Jan 2023
Effective complaints handling with lessons learned shared across the whole team.
Note19 Jan 2023
Person-centred culture promoted by an accessible, reflective registered manager who led by example.
Note19 Jan 2023
Staff competency checks, continual supervision, appraisal and recognition of good practice embedded in service culture.
Note19 Jan 2023
Strong multi-disciplinary working praised by external professionals: 'they are currently the best provider I have worked with.'
Note19 Jan 2023
Personalised, holistic care and support plans co-produced with people, families and external professionals, reviewed regularly.
Note19 Jan 2023
Electronic Call Monitoring system enabled real-time monitoring of care calls and timely performance reporting.
Note19 Jan 2023
Comprehensive pre-admission assessments ensured known risks were identified early and appropriate management plans put in place.
Note19 Jan 2023
Robust safeguarding framework with staff knowledgeable about recognising and responding to abuse; people felt safe and secure in their own homes.