Operated by SeaShell Care Limited

SeaShell (Epping Forest & Harlow)

GoodRated 23/09/2022Home care · Epping

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Sept 2022
Staff working with other agencies; supporting people to access healthcare services
Note23 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Sept 2022
Staff support: induction, training, skills and experience
Note23 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Sept 2022
Relative reported staff always turn up on time with no missed or late visits
Note23 Sept 2022
Effective quality audit systems including daily notes audits
Note23 Sept 2022
Visible, approachable registered manager promoting a person-centred culture
Note23 Sept 2022
Effective complaints policy with monthly audits and lessons learned shared
Note23 Sept 2022
Detailed, personalised support plans reviewed regularly with family and professional involvement
Note23 Sept 2022
Safe recruitment with DBS checks and robust induction including shadowing

Note23 Sept 2022
End of life care and support
Note23 Sept 2022
Improving care quality in response to complaints or concerns
Note23 Sept 2022
Meeting people's communication needs
Note23 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Sept 2022
Learning lessons when things go wrong
Note23 Sept 2022
Preventing and controlling infection
Note23 Sept 2022
Using medicines safely
Note23 Sept 2022
Staffing and recruitment
Note23 Sept 2022
Assessing risk, safety monitoring and management
Note23 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note23 Sept 2022
Continuous learning and improving care; working in partnership with others
Note23 Sept 2022
Engaging and involving people using the service, the public and staff
Note23 Sept 2022
Managers and staff clear about roles, quality performance, risks, regulatory requirements and duty of candour
Note23 Sept 2022
Promoting a positive, person-centred, open, inclusive and empowering culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info