Note22 Jul 2023
Specialist training provided for autism, learning disabilities, effective communication and diabetes care.
Note22 Jul 2023
Incident learning was shared across the staff team through supervisions, team meetings and handovers.
Note22 Jul 2023
People and relatives were regularly involved in care planning and quality assurance.
Note22 Jul 2023
Strong positive culture led by the registered manager, with open reporting and swift action on concerns.
Note22 Jul 2023
Safe recruitment practices in place including DBS checks, employment references and identity verification.
Note22 Jul 2023
Effective multi-agency working with GPs, social workers, dieticians, SALTs and occupational therapists.
Note22 Jul 2023
Staff promoted people's equality, diversity and independence, adapting communication methods to individual needs.
Note22 Jul 2023
People were supported to have maximum choice and control of their lives in the least restrictive way possible.
Note22 Jul 2023
Staff were well-trained in safeguarding, medicines administration and infection prevention and control, with competency regularly assessed.
minorrecord_keeping22 Jul 2023
staff were reminded to include a detailed account of their care call visits... reminding staff to always keep accurate and detailed documentation.
moderategovernance22 Jul 2023
The provider's medicines administration audits had not identified this omission... these areas should have had better oversight.
minorcare_planning22 Jul 2023
other records including the use of moving and handling equipment lacked detail... The lack of detail in some people's care plans about how independence would be promoted created a risk that opportunit…
moderatemedication_management22 Jul 2023
not all people's medicines administration records (MARs) were complete or accurate. Where people were supported with medicines that had to be administered in a specific way, staff had not recorded whe…