White House Home Care Services Limited

GoodRated 28/11/2019Home care · Beverley

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Communication and information
Note30 Oct 2021
Dignity, privacy and respect

effective

Note30 Oct 2021
Training, supervision and support
Note30 Oct 2021
Health and nutritional monitoring
Note30 Oct 2021
Consent and Mental Capacity Act

Other

Note30 Oct 2021
People and relatives were consistently positive about staff, describing them as kind, caring, professional and outstanding.
Note30 Oct 2021
A complaints process was in place and people felt able to raise concerns knowing they would be addressed.
Note30 Oct 2021
Staff had access to training, supervision and support and described management as open, supportive and approachable.
Note30 Oct 2021
Staff monitored people's health and nutritional needs and contacted health professionals on people's behalf when required.
Note30 Oct 2021
An electronic monitoring system was in place to log staff arrival and departure times, helping to minimise missed calls.
Note30 Oct 2021
Staff knew how to safeguard people from the risk of harm and abuse and knew how to report concerns to appropriate authorities.

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Assessment and care planning

safe

Note30 Oct 2021
Staffing levels
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Recruitment processes

well_led

Note30 Oct 2021
Leadership and culture
Note30 Oct 2021
Quality monitoring and governance
Note30 Oct 2021
Leadership and staff support
Note30 Oct 2021
Incident learning and improvement
Note30 Oct 2021
Quality assurance and auditing

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: HU17 0LF
Registered manager: Dunn, Joanne
Local authority: East Riding of Yorkshire
Region: Yorkshire & Humberside
City: Beverley
Last CQC check: 28/Nov/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Veracity Healthcare

Run by Veracity Healthcare Limited

Good0.0 km awayEast Riding of Yorkshire

Registered manager: Samushonga, Fungai

Amflo Care Services

Run by Amflo Care Services Ltd

Good0.6 km awayEast Riding of Yorkshire

Registered manager: Hamadziripi, Florence

Prelle Healthcare - East Ridings

Run by Prelle Healthcare Limited

Not rated1.0 km awayEast Riding of Yorkshire

Registered manager: Elliott, Michelle

Want a quote from White House Home Care Services Limited?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.

Request a quote →