Operated by New Dawn Healthcare & Employment Limited

New Dawn Healthcare - Unit 18 Blackheath Business Centre

Requires improvementRated 12 Mar 2022Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note3 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Dec 2022
Staff support: induction, training, skills and experience
Note3 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note3 Dec 2022
People's communication needs were assessed and documented in line with the Accessible Information Standard.
Note3 Dec 2022
Care plans included information about other health and social care professionals involved in people's care.
Note3 Dec 2022
The provider understood their duty of candour and notified appropriate agencies when things went wrong.
Note3 Dec 2022
Staff had access to appropriate PPE to help prevent the spread of infection.
Note3 Dec 2022
Staff received safeguarding training and understood how to report concerns; safeguarding was discussed during staff meetings.
Note

Note3 Dec 2022
End of life care and support
Note3 Dec 2022
Improving care quality in response to complaints or concerns
Note3 Dec 2022
Meeting people's communication needs
Note3 Dec 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note3 Dec 2022
Learning lessons when things go wrong
Note3 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note3 Dec 2022
Staffing and recruitment
Note3 Dec 2022
Preventing and controlling infection
Note3 Dec 2022
Assessing risk, safety monitoring and management; Using medicines safely

Note3 Dec 2022
Working in partnership with others
Note3 Dec 2022
Continuous learning and improving care
Note3 Dec 2022
How the provider understands and acts on the duty of candour
Note3 Dec 2022
Engaging and involving people using the service, the public and staff
Note3 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements