Everyday Recruitment Agency Limited

GoodRated 9 Feb 2021Home care · Chichester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note12 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jan 2022
Supporting people to live healthier lives, access healthcare services and support
Note12 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note12 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Jan 2022
Staff support: induction, training, skills and experience

Note12 Jan 2022
The service demonstrated the principles of Right support, right care, right culture for people with learning disabilities
Note12 Jan 2022
Staff felt valued and supported by the registered manager, describing them as approachable and excellent
Note12 Jan 2022
The service worked effectively in partnership with external health and social care professionals
Note12 Jan 2022
Staff supported people with communication needs, including sign language and assistive technology
Note12 Jan 2022
Quality assurance systems had been updated to improve managerial oversight, with data analysed to identify themes and trends
Note

Note12 Jan 2022
End of life care and support
Note12 Jan 2022
Improving care quality in response to complaints or concerns
Note12 Jan 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Jan 2022
Meeting people's communication needs
Note12 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jan 2022
Learning lessons when things go wrong
Note12 Jan 2022
Preventing and controlling infection
Note12 Jan 2022
Staffing and recruitment
Note12 Jan 2022
Systems and processes to safeguard people from the risk of abuse
Note12 Jan 2022
Using medicines safely
Note12 Jan 2022
Assessing risk, safety monitoring and management

Note12 Jan 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note12 Jan 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Jan 2022
How the provider understands and acts on the duty of candour
Note12 Jan 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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