Operated by Calm Futures Limited

Calm Futures

GoodRated 11 Feb 2022Home care · Witham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2022
Staff working with other agencies; supporting people to access healthcare services
Note2 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Nov 2022
Staff support: induction, training, skills and experience
Note2 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Nov 2022
People treated with dignity and respect, with privacy protections embedded in care plans.
Note2 Nov 2022
Accessible Information Standard implemented; information provided in easy read format.
Note2 Nov 2022
Registered manager engaged with external forums and the local authority to share good practice.
Note2 Nov 2022
Strong management oversight with audits, spot checks and monitoring of staff performance.
Note2 Nov 2022
Medicines administered safely with required training completed before staff supported people with medicines.
Note2 Nov 2022

Note2 Nov 2022
End of life care and support
Note2 Nov 2022
Improving care quality in response to complaints or concerns
Note2 Nov 2022
Meeting people's communication needs
Note2 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Nov 2022
Continuous learning and improving care; working in partnership with others
Note2 Nov 2022
Engaging and involving people using the service, the public and staff
Note2 Nov 2022
How the provider understands and acts on the duty of candour
Note2 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements