Operated by Kind Hearts Care Company Limited

Kind Hearts Care Company Ltd

Requires improvementRated 29/07/2025Home care · Woking

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

29 findings

Note22 Oct 2022
Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
Note22 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Oct 2022
Staff working with other agencies; supporting people to access healthcare services
Note22 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Oct 2022
Staff support: induction, training, skills and experience
Note22 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Oct 2022
Positive, empowering culture; staff felt valued and supported by an approachable, knowledgeable management team.
Note22 Oct 2022
Robust induction including shadowing and Care Certificate completion, with regular supervisions and field observations.
Note22 Oct 2022
Strong partnership working with healthcare professionals, including proactive identification of UTIs and mobility/safety aid advocacy.
Note22 Oct 2022
Comprehensive person-centred care planning considering protected characteristics and preferred gender of care workers.
Note22 Oct 2022
Consistent, regular carers arriving on time with no missed calls reported by people and family members.
Note

Note22 Oct 2022
End of life care and support
Note22 Oct 2022
Improving care quality in response to complaints or concerns
Note22 Oct 2022
Meeting people's communication needs
Note22 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Oct 2022
Learning lessons when things go wrong
Note22 Oct 2022
Preventing and controlling infection
Note22 Oct 2022
Using medicines safely
Note22 Oct 2022
Staffing and recruitment
Note22 Oct 2022
Assessing risk, safety monitoring and management
Note22 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Oct 2022
Working in partnership with others; continuous learning and improving care
Note22 Oct 2022
Engaging and involving people using the service, the public and staff
Note22 Oct 2022
Duty of candour; open and honest when something goes wrong
Note22 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Oct 2022
Promoting a positive, person-centred, open, inclusive and empowering culture